Answers every inbound call instantly
No hold times. No missed calls. Every tenant reaches a real, conversational response on the first ring.
Built for UK social housing
Your tenants call.
We answer.
An AI Concierge built for social housing — handling repair requests, leasing enquiries and tenant queries, 24 hours a day, without a single agent.
The shape of the problem
The contact centre has been carrying more than its share.
Millions of calls, every year
UK housing associations handle millions of inbound calls every year — a sustained volume that grows with every new tenancy and every winter.
Repairs dominate the queue
Repair requests account for the majority of contact centre volume in social housing, often arriving in unpredictable peaks.
The phone still matters
Tenants who are elderly, vulnerable or digitally excluded still rely on the phone as their primary channel — and they expect to be heard.
What AI Concierge does
A smarter first line for every call.
Plain capabilities. No jargon, no claims we can't back up.
Triages and logs repair requests
Captures the fault, location and priority, then writes the job directly into your housing management system.
Captures leasing enquiries
Takes prospective tenant details, qualifies the enquiry and sends an automated follow-up email to your team.
Handles out-of-hours calls
Evenings, weekends and bank holidays — calls that would have gone unanswered now get a proper response.
Built for your world
Designed to sit alongside the systems you already use.
We are working to integrate AI Concierge with the systems you already use — including Genesys, Civica, Aareon and MRI Software. No ripping out. No big IT project. Just a smarter first line for every call.
Genesys
Civica
Aareon
MRI Software
Who it's for
Built for the organisations that keep people housed.
- Registered social landlords
- Local authority housing teams
- Private residential estate managers
- Supported housing providers
“A first line that listens, logs and follows up — even at 2am.”
Curious how it works for your organisation?
No commitment. No contract. Just a conversation.